Executive Leadership Team

Bill Ptacek

Chief Executive Officer

Bill joined the Calgary Public Library as its CEO in early 2014. Previously, Bill was the Director of the King County Library System in western Washington state, where he led King County to become the Library Journal’s “Library of the Year” in 2011. In his time at the Calgary Public Library, Bill has been busy. He is working hard on developing relationships for the Library with government and community groups and partnerships with the school boards. Among his other initiatives are a full rebranding, a new catalogue and website, a focus on safety at the Central Library, free library cards for all, the growth of the Library’s Foundation, and a refresh in the design and collections at all libraries in the system.

Paul Lane

Director, Corporate Services

Paul earned an undergraduate degree from the University of Western Ontario, and a Master of Business Administration degree from the Schulich School of Business at York University. Prior to joining Calgary Public Library, he gained library and municipal experience at the Mississauga Library System and The City of Mississauga respectively. He oversees policy development and strategic planning for the Human Resources, Information Technology, and Facility Management functions at the Library.

Elrose Klause


Elrose completed her undergraduate education at the University of Saskatchewan and the requirements for the CMA designation shortly thereafter. Before being hired by the Calgary Public Library in August 2007, she gained valuable experience at several financial and governmental organizations.

Heather Robertson

Director, Service Design

Heather completed her undergraduate degree from the University of Calgary and her MLIS from the University of Alberta. After 14 years of experience working in various public and academic library environments, Heather started her professional career with the Calgary Public Library in 2005 as a Special Projects Librarian in the newly launched Diversity Services department. Over the last 10 years, she has served as a Branch Librarian, Manager of Diversity Services, Manager of Community Services and, most recently, as a member of the library team that led the design of the New Central Library.

Sarah Meilleur

Director, Service Delivery, City Centre Community Libraries and New Central Library

Sarah completed her undergraduate degree from the University of Calgary and her MLIS from the University of Western Ontario. With 10+ years of experience at Calgary Public Library, Sarah has served in a variety of roles, including Manager of the Humanities and Local History department, Manager of Information Services, and Manager of Service Planning. Sarah serves as the vice-chair for the Calgary Heritage Authority, and participated in the Century Homes project, which won the Governor General’s Award for Community Programming. She is passionate about the ways in which public libraries transform lives and build community.

Mark Asberg

Director, Service Delivery, Community Libraries and System Operations

After completing his MLIS and PhD at the University of Western Ontario, Mark has taken on a number of leadership roles in provincial or regional library systems, including Alberta Law Libraries, Canada Revenue Agency’s Knowledge and Research Program, and Alberta Health Services’ Knowledge Resource Service. Mark’s previous positions centred on the ongoing transformation of service models and operations to meet emerging needs in increasingly dynamic and complex information and knowledge environments.